NITAAC

Branding / Research / Systems / UX
10-27-22
Collaborative Project

HOW DO YOU HELP GOVERNMENT EMPLOYEES GET THE TOOLS THEY NEED?

I worked as the research lead on a government contract to refine a federal agency’s digital presence through a redesign of the public-facing website and other digital channels.

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BRIEF
NITAAC (NIH [National Institute of Health] Information Technology Acquisition and Assessment Center) is a federal agency specializing in government acquisitions within HHS (The Department of Health and Human Services). As complex government agency serving countless federal customers, NITAAC’s website serves a large variety of users, including customers, government procurement specialists, business contract holders (of various sizes and constraints), subcontractors, and NITAAC internal staff.

This digital platform needed to facilitate the acquisition process for wildly different users as they navigated to the right platform or service that fitted their needs.